Returns & Refunds Policy
At Beer Squad, we want you to love your purchase! Since all our products are custom-made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer’s remorse. However, if there is a problem with your order, we’re here to help.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, we will gladly provide a free replacement or refund. Please contact us within 7 days of delivery with:
- A clear photo of the item and the issue
- Your order number and details
Once we verify the issue, we will either resend the item or process a refund.
Lost or Delayed Orders
If your order is lost in transit or significantly delayed, we will investigate the issue and offer a replacement or refund when applicable.
Sizing Issues
We do not accept returns or exchanges due to incorrect size selection, as each item is custom-made. Please refer to our size charts before ordering. If you need help choosing a size, feel free to contact us before purchasing.
How to Request a Replacement or Refund
- Email us at dan@beersquad.com.au within 7 days of delivery.
- Include your order number, issue description, and a clear photo of the item.
- We will review your request and respond within 48 hours.
Non-Returnable Items
Due to the nature of print-on-demand production, we do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.